Warranty
Two months as standard, on everything we sell.
Every appliance carries a two-month OGLA warranty from the day it's delivered or collected. Many also carry a longer manufacturer's guarantee on top — ask us about the specific model and we'll tell you exactly what applies.
What's covered
- Manufacturing defects in materials and workmanship
- Functional faults arising during normal household use
- Parts and labour for repairs we carry out
- Faults present on delivery — tell us within 48 hours and we'll replace it
What isn't
- Damage from misuse, accidents or improper installation
- Normal wear and tear, cosmetic marks and consumable parts
- Appliances bought for household use but used commercially
- Damage caused by unauthorised repairs or modifications
Making a claim
There's no form and no portal. Message or call the showroom with the appliance, roughly when you got it, and what it's doing. Because we deliver and install locally, we can usually diagnose it over the phone and come out ourselves.
Keep your receipt or the message thread where we confirmed the order — either is enough as proof of purchase.
This warranty sits alongside your statutory rights under the Consumer Rights Act 2015 and does not replace them. Nothing here limits what you're entitled to by law.
Something not working?
Tell us what it's doing and we'll work out whether it's a fault, a setting, or an installation issue — usually without a callout.