Questions, answered plainly.

Because we'd rather confirm things first. Appliance prices move, stock moves, and delivery depends on your postcode and access. Taking your money before any of that is settled tends to cause problems rather than prevent them.

So the site is a catalogue. You shortlist what you like, send it over, and we come back with a firm price and a delivery slot.

Add anything you're interested in to your enquiry list, then send it to us by WhatsApp, email or phone. No account, no card details.

We reply — usually within the hour during opening times — with confirmed stock, the final price, and when we can get it to you.

Usually, but it's labelled a guide price for a reason. It includes VAT and reflects what we're currently selling at. If anything has changed we'll tell you when we reply — and if you're taking several items, ask, because there's often a better number available.

Cash or card in the showroom, card on delivery, or bank transfer beforehand. Whatever suits — we'll sort it out when we confirm the order.

Any time before delivery, just tell us. Nothing has been charged, so there's nothing to refund and nothing to unwind.