Returns
Thirty days, and a phone call rather than a portal.
If something isn't right, message or call the showroom. There's no returns portal to fight, no RMA number to chase, and no restocking fee.
30 days
From delivery or collection to change your mind.
Unused items
Original packaging and accessories included.
No restocking fee
We don't charge you for changing your mind.
The details
Unused, with the original packaging and any accessories. Appliances that have been plumbed in, wired in or run can't be returned as unused — though if there's a fault, the warranty covers you instead.
If we delivered it, we'll collect it. Collection within West Yorkshireis free on faulty items and on anything we recommended that turned out not to fit. For a straightforward change of mind on a large appliance we may quote a collection charge — we'll always tell you the figure before you commit.
However you paid us. Cash in the showroom comes back as cash or bank transfer, card payments go back to the card, and bank transfers go back to the account they came from. Since nothing is charged through this website, there's no online refund to wait on.
Tell us within 48 hours and we'll replace it. Check the appliance while our driver is still there if you can — it makes everything faster for both of us.
Yes, within the 30 days. It's also the thing we'd most like to prevent: send us your measurements before you order and we'll check the fit, the hinge side and the waste height with you first.
These terms sit alongside your statutory rights under the Consumer Rights Act 2015 and do not replace them.
Want to return something?
Tell us what it is and when you got it, and we'll sort the collection or the refund from there.